The National Center for School Mental Health at the University of Maryland School of Medicine (UMSOM) serves as the technical assistance and training organization for the Maryland Department of Health's Behavioral Health Administration (BHA) in its management of Youth Care Coordination (YCC) across the state of Maryland. This website serves as the central repository for core resources and documents in support of Care Coordination Organizations (CCOs) in Maryland. This website houses the most up-to-date* resources available to Youth Care Coordinators and supervisors.
Relevant Regulations and Governance
TCM: Care Coordination State Plan (pp. 243-256)
1915i State Plan (pp. 35-88), effective 04/25/25
Training
MD YCC Training Requirements : This document outlines BHA's initial and annual training requirements for Youth Care Coordination provider staff.
This training provides foundational knowledge and best practices related to youth engagement, behavioral health, and core youth care coordination skills.
Note: The above link will take you to a general Online Training webpage. Scroll down until you reach The Maryland Youth Care Coordinator Training Series to register for and access the course.
CANS is a multi-purpose tool developed for children’s services to support decision making, including level of care and service planning, to facilitate quality improvement initiatives, and to allow for the monitoring of outcomes of services.
TCOM Training Guide: This document describes how to navigate the TCOM Training website which hosts the CANS training required for all CCOs.
Note: Once logged in to the TCOM Training website, the possible exams are: Maryland CANS 5+ 1.0, Maryland CANS-F 1.0, Standard CANS Comprehensive. Additionally, some agency types will populate the NCTSN CANS Trauma Comprehensive. The Maryland CANS 5+ 1.0 and Maryland CANS-F 1.0 are typically used by DSS and DSS-contracted private providers, the Standard CANS Comprehensive is what CCOs use in practice. In terms of practice, all the versions have slightly different items but passing any of the aforementioned versions allows someone to be certified in all the CANS tools.
CCO Training Reports: The UMSOM YCC Support Team provides updates to YCC supervisors on their staff’s completion of training requirements as needed. To request this information, please e-mail YCCSupport@som.umaryland.edu.
Upcoming Live Trainings
TBA
Tools and Resources
YCC Flyer for Families: This document provides information for families on the benefits of YCC and how to contact a CCO.
TCM Referral Form: This form is completed by a Youth Care Coordinator in collaboration with the client or family recommended to receive TCM services.
-
- TCM Referral Form (Fillable), effective 07/06/26
- TCM Referral Form (Handwrite), effective 07/06/26
Plan of Care (POC) Template: This is the statewide template of the written document developed by the the Child and Family Team (CFT) that described the needs and services to be provided to the participant.
Children & Youth TCM Authorization Request Best Practices Guide: This document can be used to support CCOs in submitting TCM authorization requests at all levels by providing Carelon, the Behavioral Health Administrative Services Organization (BHASO or ASO), with the relevant clinical information needed to complete the clinical review process.
Complaints & Reportable Events Policy and Procedure: CCOs complete this document within seven (7) days of a Reportable Event (e.g., alleged abuse, neglect, exploitation, restraint, seclusion, and other major events).
Maryland Public Behavioral Health System (PBHS) Provider Manual: This manual contains essential information for organizations providing behavioral health treatment and support services across Maryland.
CCO Monitoring Tool: This statewide document is used by the Local Behavioral Health Authority (LBHA)/Child Support Administration (CSA) during the required annual monitoring visit to assess a CCO's compliance with COMAR and other areas of programming.
TCM/1915(i) Annual Monitoring Process: This document provides written guidelines for the required annual monitoring visit.
TCM/1915(i) Corrective Action Plan (CAP) Flow Chart: This document outlines a visual flow of the required annual monitoring visit.
Resource Guide: Motivational Interviewing for Youth Care Coordinators: This document provides an overview of a live, virtual training hosted in 2024 by Melissa Ambrose, LCSW-C, and provides practical motivational interviewing techniques and strategies for YCC staff.
Customized Goods and Services (CGS)
Customized Goods and Services Guidelines for Families
Customized Goods and Services Guidelines for Care Coordinators
Customized Goods and Services Request Form
Tips and Strategies for Submitting a Successful CGS Request (BHA)
Targeted Case Management (TCM) Plus
TCM Plus User Guide for Families
TCM Plus Referral Form, digital version effective 10/20/25
TCM Plus Reporting:
TCM Level III/1915(i)
1915(i) Flyer for Families: This document provides overview information for families on eligibility requirements and services available under 1915(i)
TCM Level III/1915(i) Participant Workflow: This document outlines the updated workflow for Youth Care Coordinators completing requests for TCM Level III and 1915(i) participant enrollment/authorization and the workflow for disenrollment from TCM LIII and 1915(i).
Psychosocial Update Letter Template: This document serves as a template for a psychosocial update letter, which must accompany a psychosocial assessment dated 60 days or more as a part of the clinical documents required for a TCM LIII or 1915(i) initial authorization request.
1915(i) Provider Authorization Summary Form: This document can be used to inform the detailed explanation of need and justification for the 1915(i) service in the POC. Each 1915(i) provider can complete the form at the time of initial and concurrent authorization and submit it directly to the Care Coordinator.
1915(i) Provider CFT Report: This document can be used at the CFT to inform the revision and review of the POC in the event of the 1915(i) provider’s absence. It should be completed at least 1 week prior to the scheduled CFT date and submitted directly to the Care Coordinator.
Meeting-Related Documents
Contact Information
Youth Care Coordination Supervisors & Key Staff Roster
Care Coordination Organization (CCO) Contacts: This up-to-date list contains contact information for Care Coordination Organizations (CCOs) across Maryland.
1915(i) Provider Directory: This up-to-date list comprises all providers of Intensive In-Home Services (IIHS), Respite Care Services, Family Peer Support Services, Youth Peer Support (effective 07/06/26, provider recruitment efforts underway), and Expressive and Experiential Behavioral Services.
LBHA and CSA Contacts: The Maryland Association of Behavioral Health Authorities (MABHA) website maintains up-to-date contact information for Local Behavioral Health Authorities (LBHAs) and Core Service Agencies (CSAs) across Maryland.
For questions related to meetings, resources, or trainings, please contact YCCSupport@som.umaryland.edu
*Most recent website update: 9/8/26